1. Introduction

Welcome to PAC Tools USA This Shipping and Delivery Policy (“Policy”) outlines our practices regarding shipping and delivery of products purchased through our website www.pactools.com (the “Site”). By placing an order, you agree to the terms outlined in this Policy.

2. Shipping Options and Costs

• Shipping Methods: We offer a variety of shipping methods, including standard, expedited, and express options. The available methods and their costs will be displayed at checkout.  
• Shipping Costs: Shipping costs are calculated based on the weight of the items, the destination address, and the selected shipping method. You will be able to view the shipping cost before finalizing your purchase.
• Shipping Method: UPS.

3. Order Processing

• Processing Time: Orders are typically processed within 1-2 business days of receipt. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: You will receive an order confirmation email with details about your purchase and estimated shipping time after your order is placed.

4. Delivery Times

• Estimated Delivery Time: Delivery times vary based on the shipping method selected and the destination. Estimated delivery times are provided at checkout and are based on the shipping carrier's standard delivery estimates.
• Carrier Delays: Delivery times are estimates and may be affected by factors beyond our control, such as carrier delays, weather conditions, or other unforeseen circumstances. We are not responsible for delays caused by the shipping carrier.

5. Shipping Restrictions

• Domestic Shipping: We currently ship to addresses within the United States only. We do not offer international shipping at this time.
• PO Box Addresses: We may not be able to deliver to PO Box addresses for certain shipping methods. If we are unable to fulfill an order to a PO Box, we will contact you to provide an alternative delivery address.

6. Tracking Your Order

• Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery on the carrier’s website.
• Delivery Issues: If you encounter any issues with tracking your order or if you do not receive your order within the estimated delivery time, please contact us at sales@pactoolsusa.com for assistance.

7. Shipping Errors and Lost Packages

• Shipping Errors: If you receive an incorrect item or if your package is damaged upon arrival, please contact us within 3 to 7 days of receipt. We will work with you to resolve the issue and arrange for a replacement or refund if necessary.
• Lost Packages: If you believe your package is lost, please contact us at sales@pactoolsusa.com with your order number and details. We will investigate the issue and work with the shipping carrier to locate your package.

8. Address Changes

• Updating Your Address: If you need to update your shipping address after placing an order, please contact us as soon as possible. We will make every effort to accommodate address changes, but we cannot guarantee changes if the order has already been processed or shipped.

9. Contact Us

If you have any questions about our Shipping and Delivery Policy or need assistance with an order, please contact us at:

• Email: sales@pactoolsusa.com

• Phone:262-282-2456

• Mailing Address: sales@pactoolsusa.com

10. Changes to This Policy

We may update this Shipping and Delivery Policy from time to time. Any changes will be posted on our Site, and the updated Policy will apply to all orders placed after the effective date of the update. Your continued use of the Site or purchase of products constitutes your acceptance of the updated Policy.